Refund & Cancellation Policy

1. Digital Product Delivery

Upon successful payment through Razorpay, your account is immediately upgraded to Pro Lifetime status with full access to our proprietary mock questions, speed tests, and revision algorithms. Since digital goods and diagnostic insights cannot be returned or un-consumed, we operate a strict no-refund policy for change of mind or voluntary cancellations.

2. Resolution of Payment Discrepancies

We are committed to fair customer resolutions in genuine payment issues:

• Money Debited but Plan Not Activated: If your bank account or card was debited but your NEET Sprint account did not unlock within 10 minutes due to network latency, contact us at contactus@ezsites.in with your Razorpay Payment ID. Our support team will verify and activate your Pro access or process a manual refund within 7 business days.
• Duplicate Charges: If you were accidentally charged twice for the same order due to duplicate clicks or network interruptions, report it within 7 days with both transaction IDs. The extra payment will be refunded in full to your original payment source within 5-7 business days.
• Failed Transactions: If a payment fails before completion, any amount temporarily held by your bank or Razorpay is automatically reversed by the banking network according to standard banking timelines (typically 3–5 business days).